Posts Tagged ‘Customer First’

  • NEN retains Customer First standard

    Friday 2 December 2016
    The NEN team are delighted to once again retain our compliance against the Putting The Customer First® Standard. As many of our members know, the Standard is a tool for measuring organisational quality and customer service levels. NEN have held the Customer First accreditation for the last six years and are ...[more]
  • Service with a smile – customer service accreditation for NEN

    Friday 6 February 2015
    We are delighted to confirm that we have maintained our compliance against the Putting The Customer First® Standard for the third time! This Customer Service Standard accreditation has been designed to raise the quality of service delivery to customers and it focuses on three key milestones - building customer relationships, maximising market ...[more]
  • Call to Action

    Tuesday 30 March 2010
    In the run up to the 2010 ACT conference on May 18, NFEA Chief Executive George Derbyshire calls for action over professional standards. Read the release here. [more]
  • Putting the Customer First

    Monday 8 February 2010
    To become part of the NFEA network, business support organisations must be not-for-profit, have a primary or major objective to support potential and existing small and medium sized enterprises, and have either achieved or be working towards the quality standards of either ISO or Customer First. Customer service in business is ...[more]