The NEN team are delighted to once again retain our compliance against the Putting The Customer First® Standard. As many of our members know, the Standard is a tool for measuring organisational quality and customer service levels. NEN have held the Customer First accreditation for the last six years and are thrilled to have maintained […]
The NEN team are delighted to once again retain our compliance against the Putting The Customer First® Standard. As many of our members know, the Standard is a tool for measuring organisational quality and customer service levels.
NEN have held the Customer First accreditation for the last six years and are thrilled to have maintained it on two occasions since. Our quality assured members are required to hold the standard, so we of course hold ourselves to the same requirement. We strive to provide services to our membership that are customer focused and of a high quality. By undertaking this assessment we can feel confident that we are accountable to this important statement within our organisation’s values.
We know that many of our members are demonstrating high customer service standards themselves on a daily basis, and in fact many have been awarded the Standard too. As a membership organisation, it is important that our own customer service levels are closely scrutinised and validated.
Dawn Whiteley commented, “We’ve always valued our involvement with Customer First and are delighted to have achieved the standard for the third time. The standard is a great way for us to look at all areas of our operation and ensure we’re working as efficiently and effectively as possible. Our customers mean everything to us and the standard really helps us to put them at the heart of our business.”
